Welcome to our frequently asked questions page
Bookings & Functions
Cancel my booking
RBG require a 48 hour notice on cancellations to any bookings, If cancellation is after the 48 hours you are required to pay for the food in full. Which will be debited from your credit card.
Can I request a specific location in the venue?
Our team do take requests for certain seating locations and will do our best to accommodate this for you on the day, however this is not guaranteed. Just make a note in the booking notes if you would like to request an area.
Can we bring a cake & balloons?
RBG will store your cake on the day if needed, so clearly mark the cake with your child's name. As we do not charge a 'cakeage' fee, you will need to supply your own disposable plates and cutlery for the cake.
Can I book a party?
Yes you can! And you can get all the info you need to have the best party ever by clicking here.
Featured
Do you cater for dietaries?
Our menu has a range of options that can accommodate for vegetarian, vegan and gluten free diets. Please note all dietaries when you are placing a booking, for or any specific dietaries not listed please reach out to our team to confirm options.
Can I request a specific location in the venue?
Our team do take requests for certain seating locations and will do our best to accommodate this for you on the day, however this is not guaranteed. Just make a note in the booking notes if you would like to request an area.
Can we bring a cake & balloons?
RBG will store your cake on the day if needed, so clearly mark the cake with your child's name. As we do not charge a 'cakeage' fee, you will need to supply your own disposable plates and cutlery for the cake.
Food & Drink
Do you cater for dietaries?
Our menu has a range of options that can accommodate for vegetarian, vegan and gluten free diets. Please note all dietaries when you are placing a booking, for or any specific dietaries not listed please reach out to our team to confirm options.
I want to let you know how good my meal was!
If you’d like to send us any feedback about your order, you can do so by clicking here and filling out the form.
Do you show sports?
Major sports are shown across the venue, please enquire on the day to see if we are showing sport.
General
Are you open on Public Holidays?
Please note that Public Holidays opening hours may differ. Please review our Public Holiday Hours here.
Is there wheelchair access?
Yes we do have wheelchair access to the venue.
Can I bring my dog?
Unfortunately, no dogs are permitted on site.